Kraven Privacy Policy

Effective Date: June 30, 2025

1. Introduction

Kraven ("we," "our," or "us") takes your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and related services (collectively, the "Services"). By accessing or using our Services, you consent to the terms of this Privacy Policy.

2. Information We Collect

We may collect information from you in a variety of ways, including:

  • Directly from you: when you create an account, subscribe to our newsletter, participate in contests, or interact with vendors.
  • Automatically: via cookies, analytics tools, and usage logs when you use the app or visit our site.
  • From third parties: such as referral links, or sign-in integrations like Google or Facebook.

The types of personal data we collect may include:

  • Name, email, phone number, mailing address
  • Username and password
  • Precise location (with permission)
  • Payment and transaction details
  • Device and browsing information
  • User-generated content such as reviews, photos, and comments
  • Referral sources and responses to giveaways or promotions

3. How We Use Your Information

Your personal information may be used to:

  • Deliver, operate, and personalize our Services
  • Show food trucks and offers based on your real-time location
  • Process transactions and support vendor-customer interactions
  • Communicate with you about promotions, updates, and service-related matters
  • Monitor and prevent fraud or unauthorized activity
  • Enhance app functionality, user experience, and future development
  • Ensure compliance with applicable laws and enforce our Terms of Use

4. Sharing Your Information

We may share your information under the following circumstances:

  • With vendors or food truck partners for transactional or promotional purposes (if you opt in)
  • With trusted service providers (e.g., cloud hosting, analytics, marketing platforms, payment processors)
  • With government or legal authorities if required by law, regulation, subpoena, or legal request
  • In connection with a business transfer, such as a merger, sale, or acquisition

We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies, beacons, and similar technologies to improve your experience, remember your preferences, analyze traffic, and deliver targeted advertising. These may include services from third parties like Google Analytics, Facebook Pixel, TikTok, and Go High Level. You can control cookies via your browser settings. Disabling cookies may impact certain features.

6. Data Storage and Security

Your data is stored on secure servers in the United States. We implement industry-standard safeguards including encryption, firewalls, and secure access protocols. We limit data retention to what is necessary for business, legal, or regulatory purposes, after which data is securely deleted or anonymized.

7. Your Rights

You may have rights under U.S. or international data protection laws, including the right to:

  • Access the personal data we hold about you
  • Update or correct inaccurate information
  • Request deletion of your personal data
  • Opt out of promotional communications
  • Request a copy of your data (data portability)
  • Withdraw any previously given consent

To exercise your rights, contact us at info@kravenapp.com. We may request identity verification before fulfilling certain requests.

8. Children's Privacy

Kraven is not intended for children under 13, and we do not knowingly collect information from them. If we become aware of any such data collection, we will delete it promptly.

9. Data Breach Notification

If we become aware of a data breach that affects your personal information, we will notify you and any applicable regulators as required by law. We will also take immediate steps to mitigate any impact.

10. User-Generated Content

Users may submit reviews, photos, and comments via the app. This content may be visible to the public. Please avoid sharing private or sensitive information in public content.

11. Referrals and Giveaways

We track referrals and allow invite-based signups. We also collect personal information for contests and giveaways you participate in. Each event may include additional privacy rules specific to that promotion.

12. Third-Party Services

We use third-party services like Instagram, Facebook, TikTok, X, and Go High Level for marketing and communication. These platforms may collect and use your data independently. Review their privacy policies for details on how they handle your information.

13. Changes to This Policy

We may update this Privacy Policy as needed. Material changes will be posted in the app or on our website with the revised effective date. Continued use of the Services after changes implies your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Kraven
Email: info@kravenapp.com
Phone: +1 (205) 753-1922