Kraven Terms of Use
Effective Date: June 30, 2025
1. Welcome
Welcome to Kraven (the "Site"). These Terms of Use ("Terms") govern your use of the Kraven mobile app, website, and related services ("Services") operated by Kraven, LLC ("Kraven," "we," "our," or "us"). By accessing or using the Services, you accept these Terms and our Privacy Policy. If you do not agree, you may not use the Services.
2. Registration and Access
To access certain features, you must register for an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and all activity under your account. If you suspect unauthorized access, notify us immediately at support@kravenapp.com.
3. Fees and Billing
Some features may require payment. By purchasing or subscribing to Services, you agree to the pricing and billing terms presented. All payments are non-refundable unless required by law. We reserve the right to change pricing upon reasonable notice.
4. BETA Services Notice
Some features may be in beta and subject to change or removal. These are provided "as-is" without warranties and may contain bugs or interruptions.
5. Ownership of Services
All content, code, trademarks, and features are the property of Kraven or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Services. You may not copy, reverse-engineer, distribute, or exploit the platform or content except as permitted in writing.
6. Technical Support
Support is available via email at support@kravenapp.com, Monday–Friday, 9:00 AM – 6:00 PM CST.
7. Acceptable Use
You agree not to:
- Impersonate others or misrepresent your identity
- Post spam, fraudulent giveaways, or misleading promotions
- Violate any third-party rights or platform terms (e.g., Instagram, TikTok)
- Upload harmful or unlawful content
- Interfere with the functionality of the Services or other users' experiences
8. User Content and Reviews
You may post reviews, photos, comments, and other content on the platform. You retain ownership of your content, but grant Kraven a worldwide, royalty-free license to use, display, and promote it. Kraven may remove content that violates these Terms or our community guidelines.
9. Vendor Content and Responsibilities
Vendors (e.g., food trucks) may post menus, promotions, schedules, and other content to their profile. Vendors are solely responsible for ensuring their content is accurate, lawful, and compliant with all local regulations. Vendors agree to a month-to-month participation agreement with Kraven.
10. Payment Terms
Users may purchase meals or premium features through the app. All transactions are processed securely through third-party payment providers. By submitting payment information, you authorize charges in accordance with your selected services or order.
11. Premium Features and Subscriptions
Kraven may offer additional paid features to users and vendors. Terms of use for these services will be provided at the time of purchase or launch. Continued use implies agreement to any supplemental terms provided.
12. Third-Party Services
We may integrate with services like Google Maps, Facebook, TikTok, and Go High Level. These are governed by their own terms of service and privacy policies. Kraven is not responsible for their availability or actions.
13. Promotions and Giveaways
Kraven may host its own giveaways, and vendors may promote their own through the platform. All giveaways must comply with local laws and clearly disclose terms and eligibility. Kraven is not responsible for the administration of vendor-run contests.
14. Right to Suspend or Terminate
We may suspend or terminate accounts at any time for violations of these Terms, suspected fraud, or to maintain the integrity of the platform. We may also remove any content that violates these Terms or applicable law.
15. Feedback and Submissions
Any feedback or suggestions submitted to Kraven may be used freely without compensation or acknowledgment. You agree these are non-confidential and non-proprietary.
16. No Warranties
The Services are provided "as is" and "as available." Kraven disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
17. Limitation of Liability
To the fullest extent allowed by law, Kraven will not be liable for indirect, incidental, or consequential damages. Our maximum liability shall not exceed the total amount paid by you in the prior 12 months, if any.
18. Indemnification
You agree to indemnify and hold harmless Kraven, its officers, and partners from any claim or demand made by any third party due to your use of the Services or your violation of these Terms.
19. Confidentiality and Privacy
Our collection and use of personal data is governed by our Privacy Policy. By using the Services, you consent to those practices.
20. Miscellaneous
These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved in its courts. If any provision is deemed unenforceable, it shall not affect the remainder of the Terms.
Product Schedules
Kraven provides tools for vendors to manage promotions and visibility. Vendors are solely responsible for compliance with local laws, advertising standards, and any prize or food handling regulations applicable to their business.